|
|
|
|
LEADER |
00753pamja2200181 4500 |
001 |
0000020053_0001 |
005 |
20111207090000.0 |
020 |
|
|
|a 9780814413333
|
090 |
0 |
0 |
|a HF5415.5
|b .G663 2009
|
100 |
1 |
|
|a Goodman, John A.
|
245 |
0 |
0 |
|a Strategic customer service :
|b managing the customer experience to increase positive word of mouth, build loyalty and maxime profits
|c John A. Goodman.
|
260 |
|
|
|a New York, N.Y.:
|b American Management Association (AMACOM),
|c c2009.
|
300 |
|
|
|a xiv, 256p.:
|b ill.;
|c 24cm..
|
504 |
|
|
|a Includes bibliographical references and index
|
650 |
0 |
0 |
|a Customer services
|
650 |
0 |
0 |
|a Customer relations
|x Management
|
856 |
0 |
0 |
|3 Synopsis
|u http://library.mara.gov.my:8080/e-docs/synopsis/0000020053_sin.jpg
|
999 |
|
|
|a 0000022439
|