Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty and maxime profits
| Main Author: | Goodman, John A. |
|---|---|
| Format: | Open Shelf |
| Published: |
New York, N.Y.:
American Management Association (AMACOM),
c2009.
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| Subjects: | |
| Online Access: |
Synopsis |
| Physical Description: |
xiv, 256p.: ill.; 24cm.. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
9780814413333 |