Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty and maxime profits
| Main Author: | Goodman, John A. |
|---|---|
| Format: | Open Shelf |
| Published: |
New York, N.Y.:
American Management Association (AMACOM),
c2009.
|
| Subjects: | |
| Online Access: |
Synopsis |
PERPUSTAKAAN IP MARA
| Call Number: |
HF5415 5 G663 2009 |
|---|
| Accession | Item Category | SMD | Status | Due Date | Notes |
|---|
| 0000022439 | OPEN SHELF | BOOK | AVAILABLE |