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| LEADER |
00718pamja2200193 4500 |
| 001 |
0000019753_0002 |
| 005 |
20120127090000.0 |
| 020 |
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|a 9780006530695
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| 090 |
0 |
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|a HF5415
|b .B53 1993
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| 100 |
1 |
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|a Blanchard, Kenneth
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| 245 |
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|a Raving fans :
|b a revolutionary approach to customer service
|c Kenneth Blanchard,Sheldon M.Bowles;foreword by Harvey Mackay..
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| 260 |
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|a Hammersmith,London:
|b Harper Collins Publishers,
|c 1993.
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| 300 |
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|a 137p.;
|c 21cm..
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
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|a Customer service
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| 700 |
0 |
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|a Mackay, Harvey
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| 700 |
0 |
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|a Sheldon M., Bowles
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| 856 |
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|3 Synopsis
|u http://library.mara.gov.my:8080/e-docs/synopsis/0000019753_sin.jpg
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| 999 |
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|a 0000022146
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