Raving fans : a revolutionary approach to customer service

Main Author: Blanchard, Kenneth
Other Authors: Mackay, Harvey, Sheldon M., Bowles
Format: Open Shelf
Published: Hammersmith,London: Harper Collins Publishers, 1993.
Subjects:
Online Access: Synopsis

KOLEJ MARA SEREMBAN

Call Number: HF5415 B53 1993
Accession Item Category SMD Status Due Date Notes
0000022146 OPEN SHELF BOOK AVAILABLE