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00731pamja2200193 4500 |
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0000018770_0001 |
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20101229090000.0 |
| 020 |
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|a 9780415996358
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| 100 |
1 |
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|a Beckford, John L. W.
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| 245 |
0 |
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|a Quality :
|b a critical introduction
|c John L. W. Beckford.
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| 250 |
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|a 3rd ed..
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| 260 |
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|a New York, NY:
|b Routledge.,
|c c1998.
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| 300 |
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|a xxii, 327p.:
|b ill.;
|c 24cm..
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
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|a Total quality management
|x Case studies
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| 650 |
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|a Service industries
|x Management
|x Case studies
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| 650 |
0 |
0 |
|a Manufacturing industries
|x Management
|x Case studies
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| 856 |
0 |
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|3 Synopsis
|u http://library.mara.gov.my:8080/e-docs/synopsis/0000018770_sin.jpg
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| 999 |
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|a 0000021065
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