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| LEADER |
00569pamja2200133 4500 |
| 001 |
0000018744_0001 |
| 005 |
20101229090000.0 |
| 020 |
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|a 9780071493048
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| 100 |
1 |
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|a Benjamin, Susan F.
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| 245 |
0 |
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|a Perfect phrases for dealing with difficult people :
|b hundreds of ready - to - use phrases for handling conflict, confrontations and challenging personalities
|c Susan F. Benjamin.
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| 260 |
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|a New York, NY:
|b McGraw - Hill.,
|c c2008.
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| 300 |
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|a xi, 226p.:
|b ill.;
|c 20cm..
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| 856 |
0 |
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|3 Synopsis
|u http://library.mara.gov.my:8080/e-docs/synopsis/0000018744_sin.jpg
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| 999 |
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|a 0000021026
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