Perfect phrases for dealing with difficult people : hundreds of ready - to - use phrases for handling conflict, confrontations and challenging personalities
| Main Author: | Benjamin, Susan F. |
|---|---|
| Format: | Open Shelf |
| Published: |
New York, NY:
McGraw - Hill.,
c2008.
|
| Online Access: |
Synopsis |
| Physical Description: |
xi, 226p.: ill.; 20cm.. |
|---|---|
| ISBN: |
9780071493048 |