Benjamin, S. F. (2008). Perfect phrases for dealing with difficult people: Hundreds of ready - to - use phrases for handling conflict, confrontations and challenging personalities. New York, NY: McGraw - Hill..
Chicago Style CitationBenjamin, Susan F. Perfect Phrases for Dealing With Difficult People: Hundreds of Ready - to - Use Phrases for Handling Conflict, Confrontations and Challenging Personalities. New York, NY: McGraw - Hill., 2008.
MLA CitationBenjamin, Susan F. Perfect Phrases for Dealing With Difficult People: Hundreds of Ready - to - Use Phrases for Handling Conflict, Confrontations and Challenging Personalities. New York, NY: McGraw - Hill., 2008.
Warning: These citations may not always be 100% accurate.