Cover Image

Up your service!,great ideas : tools tips and proven techniques to lift your service higher

Main Author:	Kaufman, Ron
Format:	Open Shelf
Published:	Singapore: Ron Kaufman Pte Ltd., c2005.
Subjects:	Customer service Marketing and sales Self improvement Management
Online Access:	Synopsis

Similar Items

Up your service! : great ideas: tools, tips and proven techniques to lift your service higher
by: Kaufman, Ron
Published: (2005)

Up your service! : great ideas
by: Kaufman, Ron
Published: (2005)

Up your service insights : true stories of winners and losers in the quest for superior service
by: Kaufman, Ron
Published: (2005)

Uplifting service : the proven path to delighting your customers, colleagues and everyone else you meet
by: Kaufman, Ron
Published: (2012)

Upside-down marketing: : turning your ex-customers into your best customers/
by: Walther, George R.
Published: (1994)

How to measure service quality & customer satisfaction : the information field quide for tools and techniques.
by: Chakrapani, Chuck
Published: (1998)

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused
by: Aun, Michael
Published: (2011)

Tip menawan hati pelanggan.
by: Zainuddin Zakaria, Ziadatul Hidayah Zakaria
Published: (2008)

Customers run your compony, they pay the bills
Published: (1990)

Delivering knock your socks off service
Published: (2006)

Five star service, one star budget : how to create magic moments for your customers that get you notices, remembered and referred
by: Heppell, Michael
Published: (2006)

Service operations management : improving service delivery..
by: Johnston, Robert
Published: (2005)

A guide to help desk technology, tools & techniques
by: McBride, Dione
Published: (2000)

Customer Service : Building Successful Skills For The Twenty - First Century
by: Lucas,Robert W.
Published: (2005)

Services marketing : people, technology, strategy
by: Lovelock, Christopher
Published: (2007)

Services marketing : people, technology, strategy
by: Wirtz, Jochen
Published: (2016)

Services marketing: integrating customer focus across the firm.
by: Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
Published: (2013)

Services marketing: integrating customer focus across the firm.
by: Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
Published: (2009)

Service management and marketing : customer management in service competition
by: Gro·nroos, Christian
Published: (2007)

Services Marketing : Managing the service value chain
by: Bruhn, Manfred
Published: (2005)

Services Marketing : Managing the service value chain
by: Bruhn, Manfred
Published: (2005)

Great customer connections : simple psychological techniques that guarantee exceptional service
by: Gallagher, Richard S.
Published: (2006)

Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it
by: Gee, Val
Published: (2009)

Successful service operations management
Published: (2006)

Successful customer service
by: Rowson, Pauline

Productivity and service quality : an essential reading for service providers
by: Han, Flora
Published: (1996)

You can't win a fight with your client and 49 other rules for providing great service
by: Markert, Tom
Published: (2007)

Services marketing in Asia: managing people, technology, and strategy.
by: Lovelock, Christopher
Published: (2005)

Value proposition design: how to create products and services customers want.
by: Alex Osterwalder?[et al.]
Published: (2014)

Customer retention strategies
by: Nek Kamal Yeop Yunus
Published: (2013)

Fish!tales : real-life stories to help you transform your workplace and your life
Published: (2002)

Dealing with your bank : how to assert yourself as a paying customer
by: Cain, Brian
Published: (1999)

Fish : A remarkble way to boost morale and improve results.
by: Lundin, Stephen G
Published: (2000)

Fish! : a remarkable way to boost morale and improve results
by: Lundin, Stephen C.
Published: (2000)

Fish! : A Remarkable Way To boost Morale And Improve Result
by: Lundin,Stephen C
Published: (2000)

A complaint is a gift : using customer feedback as a strategic tool
by: Barlow, Janelle

Living supply chains : how to mobilize the enterprise around delivering what your customers want.
by: Gattorna, John.
Published: (2006)

Services marketing : integrating customer focus across the firm
by: Zeithaml, Valerie A.
Published: (2013)

Services marketing : integrating customer focus across the firm
by: Zeithaml, Valarie A.
Published: (2006)

The Customer Service Activity : 50 Activities For Inspiring Exceptional Service
by: Doane,Darryl S.
Published: (2005)