Cover Image

The customer signs your paycheck

Main Author:	Cooper, Frank
Format:	Open Shelf
Published:	New York: McGraw-Hill, c2010.
Subjects:	Customer relations Customer services Consumer satisfaction
Online Access:	Synopsis

Similar Items

Uplifting service : the proven path to delighting your customers, colleagues and everyone else you meet
by: Kaufman, Ron
Published: (2012)

Pengurusan khidmat pelanggan : petua & teknik
by: Rahmat Ismail
Published: (2001)

Pengurusan khidmat pelanggan : petua & teknik
by: Rahmat Ismail
Published: (2001)

Customer service : career success through customer satisfaction..
by: Timm, Paul R.
Published: (2005)

The eight suns of Asian service practising outstanding customer service in Asia.
by: Freemantle, David
Published: (2003)

Stop selling, start partnering : the new thinking about finding and keeping customers
by: Wilson, Larry
Published: (1994)

You can't win a fight with your client and 49 other rules for providing great service
by: Markert, Tom
Published: (2007)

Pengurusan khidmat pelanggan: petua & teknik.
by: Rahmat Ismail
Published: (2001)

Measuring Customer Satisfaction:A Guide to managing Quality Customer Service.
by: Gerson,Richard F.
Published: (1993)

Pelanggan setia
by: Md. Ali Berahim
Published: (2010)

The Apple experience : secrets to building insanely great customer loyalty
by: Gallo, Carmine
Published: (2012)

The Apple experience : the secrets of delivering insanely great customer service
by: Gallo, Carmine
Published: (2012)

The value profit chain: treat employees like customers and customers like employees.
by: Heskett, James L., Sasser, W. Earl, Schlesinger, Leonard A.
Published: (2003)

Up your service insights : true stories of winners and losers in the quest for superior service
by: Kaufman, Ron
Published: (2005)

Tip Menawan Hati Pelanggan
by: Zainuddin Zakaria
Published: (2008)

What's The Future Of Business?: Changing The Way Business Create Experiences.
by: Brian Solis
Published: (2013)

12 Steps to success throught service
by: Hopson, Barrie Dr.
Published: (1993)

Customer satisfaction : The other half of your job
by: Scott, Dru, Dr.
Published: (1988)

Five star service, one star budget : how to create magic moments for your customers that get you notices, remembered and referred
by: Heppell, Michael
Published: (2006)

Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it
by: Gee, Val
Published: (2009)

Beyond customer service : Keeping customers for life
by: Gerson, Richard F.
Published: (1992)

Delivering customer service : how to win a competitive edge through managing customer relationships successfully
by: Payne, Shelia
Published: (1999)

Memikat hati pelanggan
by: Holmes, Mark

Cara memikat dan menambat hati pelanggan
by: LeBoeuf, Michael
Published: (1995)

The customer service survival kit : what to say to defuse even the worst customer situations
by: Gallagher, Richard S.
Published: (2013)

Perkhidmatan pelanggan yang berkualiti
by: Martin, William B.
Published: (1994)

Inspire! : how to keep your customers when your competitors can't
by: Champy, Jim
Published: (2009)

Effective customer care
by: Wellington, Pat
Published: (2010)

Up your service! : great ideas: tools, tips and proven techniques to lift your service higher
by: Kaufman, Ron
Published: (2005)

Calming upset customers staying effective during unpleasant situations.
by: Morgan, Rebecca L
Published: (2003)

Business & consumer rights
Published: (2012)

What customers really want
by: McKain, Scott
Published: (2005)

The ultimate question : driving good profits and true growth
by: Reichheld, Fred
Published: (2006)

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty and maxime profits
by: Goodman, John A.
Published: (2009)

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused
by: Aun, Michael
Published: (2011)

Customers run your compony, they pay the bills
Published: (1990)

Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into your best customers
by: Fleming, Noah
Published: (2018)

Customer service: a practical approach.
by: Harris, Elaine K.
Published: (2010)

Customer Satisfaction : Practical tools For Building Important Relationship
by: Scott,Dru
Published: (2000)

Streetwise customer - focused selling : understanding customer needs, building trust, and delivering solutions .... the smarter path to sales success
by: Stephens, Nancy J
Published: (1977)