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| LEADER |
00661pamja2200205 4500 |
| 001 |
0000015221_0001 |
| 005 |
20130304090000.0 |
| 020 |
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|a 0814474543
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| 040 |
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|a UPSI
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| 090 |
0 |
0 |
|a HF5415.5.
|b E94 2007
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| 100 |
1 |
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|a Evenson, Renee
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| 245 |
1 |
0 |
|a Award winning customer service :
|b 101 ways to guarantee great performance
|c Renee Evenson.
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| 260 |
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|a New York:
|b AMACOM,
|c c2007.
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| 300 |
|
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|a xv, 232p.:
|b ill.;
|c 23cm..
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| 500 |
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|a Includes index
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| 650 |
0 |
0 |
|a Customer relations
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| 650 |
0 |
0 |
|a Customer services
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| 650 |
0 |
0 |
|a Employees
|x Training
|
| 856 |
0 |
0 |
|3 Synopsis
|u http://library.mara.gov.my:8080/e-docs/synopsis/0000015221_sin.jpg
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| 999 |
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|a 0000015764
|
