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| LEADER |
00663pamja2200181 4500 |
| 001 |
0000015131_0001 |
| 005 |
20100625090000.0 |
| 020 |
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|a 9780071401944
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| 090 |
0 |
0 |
|a BF637.C45
|b C782 2002
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| 245 |
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|a Crucial conversations :
|b tools for talking when stakes are high
|c Kerry Patterson ...[et al.]..
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| 260 |
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|a New York:
|b McGraw-Hill,
|c c2002.
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| 300 |
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|a xv, 235p.:
|b ill.;
|c 23cm..
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
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|a Interpersonal relations
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| 650 |
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|a International communication
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| 700 |
1 |
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|a Patterson, Kerry
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| 856 |
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|3 Synopsis
|u http://library.mara.gov.my:8080/e-docs/synopsis/0000015131_sin.jpg
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| 999 |
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|a 0000015756
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