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00740pamja2200193 4500 |
| 001 |
0000014548_0001 |
| 005 |
20090605090000.0 |
| 020 |
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|a 9813076607
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| 090 |
0 |
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|a HF5415.5
|b .H362 1996
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| 100 |
0 |
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|a Han, Flora
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| 245 |
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|a Productivity and service quality :
|b an essential reading for service providers
|c Flora Han, Debbie Leong.
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| 260 |
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|a Singapore:
|b Pearson Education South Asia Pte. Ltd.,
|c c1996.
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| 300 |
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|a xi, 186p.:
|b ill.;
|c 23cm..
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
0 |
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|a Customer services
|x Management
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| 650 |
0 |
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|a Customer services
|x Quality control
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| 700 |
0 |
|
|a Leong, Debbie
|
| 856 |
0 |
0 |
|3 Synopsis
|u http://library.mara.gov.my:8080/e-docs/synopsis/0000014548_sin.jpg
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| 999 |
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|a 0000015022
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