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| LEADER |
00933pamja2200217 4500 |
| 001 |
0000014330_0001 |
| 005 |
20081022090000.0 |
| 020 |
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|a 0785288368
|
| 090 |
0 |
0 |
|a HF5415.55
|b .M353 2005
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| 100 |
1 |
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|a McKain, Scott
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| 245 |
0 |
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|a What customers really want
|c how to bridge the gap between what your organization offers and what your clients crave
|c how to bridge the gap between what your organization offers and what your clients crave
|c Scott McKain.
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| 260 |
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|a Nashville, Tennessee:
|b Thomas Nelson, Inc,
|c c2005.
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| 300 |
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|a xxviii, 195p.:
|b ill.;
|c 21cm..
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| 650 |
0 |
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|a Consumer behavior
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| 650 |
0 |
0 |
|a Customer services
|x Management
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| 650 |
0 |
0 |
|a Organizational effectiveness
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| 650 |
0 |
0 |
|a Relationship marketing
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| 650 |
0 |
0 |
|a Marketing
|x Psychological aspects
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| 650 |
0 |
0 |
|a Customer relations
|x Management
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| 856 |
0 |
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|3 Synopsis
|u http://library.mara.gov.my:8080/e-docs/synopsis/0000014330_sin.jpg
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| 999 |
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|a 0000014793
|
