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00721pamja2200217 4500 |
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0000012257_0001 |
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20070430090000.0 |
| 020 |
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|a 1591397839
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| 090 |
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|a HF5415
|b .R45 2006
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| 100 |
1 |
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|a Reichheld, Fred
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| 245 |
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4 |
|a The ultimate question :
|b driving good profits and true growth
|c Fred Reichheld.
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| 260 |
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|a Boston:
|b Harvard Business School Press,
|c 2006.
|
| 300 |
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|a xi, 211p.:
|b ill.;
|c 24cm..
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| 504 |
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|a Includes index
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| 650 |
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|a Success in business
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| 650 |
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0 |
|a Customer loyalty
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| 650 |
0 |
0 |
|a Customer relations
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| 650 |
0 |
0 |
|a Employee motivation
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| 650 |
0 |
0 |
|a Customer satisfaction
|
| 856 |
0 |
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|3 Synopsis
|u http://library.mara.gov.my:8080/e-docs/synopsis/0000012257_sin.jpg
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| 999 |
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|a 0000012536
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