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Balanced scorecard step-by-step for government and nonprofit agencies

Main Author:	Niven, Paul R.
Format:	Open Shelf
Published:	Hoboken, N.J.: John Wiley & Sons, Inc., c2003.
Subjects:	Total quality management in government Performance standards Organizational effectiveness > Measurement Administrative agencies > Management > Evaluation Nonprofit organizations > Management > Evaluation Benchmarking (Management)
Online Access:	Synopsis

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