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Pengurusan khidmat pelanggan : petua & teknik

Main Author:	Rahmat Ismail
Format:	Open Shelf
Published:	Kuala Lumpur: Utusan Publications & Distributors Sdn. Bhd., 2001.
Series:	Siri motivasi dan kecemerlangan Utusan
Subjects:	Consumer satisfaction Customer services Customer relations
Online Access:	Synopsis

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