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| LEADER |
00678pamja2200193 4500 |
| 001 |
0000011575_0001 |
| 005 |
20170421090000.0 |
| 020 |
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|a 9676111422
|
| 090 |
0 |
0 |
|a HF5415.5
|b .R344 2001
|
| 100 |
0 |
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|a Rahmat Ismail
|
| 245 |
0 |
0 |
|a Pengurusan khidmat pelanggan :
|b petua & teknik
|c Rahmat Ismail.
|
| 260 |
|
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|a Kuala Lumpur:
|b Utusan Publications & Distributors Sdn. Bhd.,
|c 2001.
|
| 300 |
|
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|a xv, 152p.:
|b ill.;
|c 22cm..
|
| 490 |
0 |
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|a Siri motivasi dan kecemerlangan Utusan
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 650 |
0 |
0 |
|a Customer services
|
| 650 |
0 |
0 |
|a Customer relations
|
| 856 |
0 |
0 |
|3 Synopsis
|u http://library.mara.gov.my:8080/e-docs/synopsis/0000011575_sin.jpg
|
| 999 |
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|a 0000000431
|
