APA Citation

Chang Richard Y. (1994). Improving through benchmarking: A practical guide to achieving process performance. San Francisco: Jossey-Bass.

Chicago Style Citation

Chang Richard Y. Improving Through Benchmarking: A Practical Guide to Achieving Process Performance. San Francisco: Jossey-Bass, 1994.

MLA Citation

Chang Richard Y. Improving Through Benchmarking: A Practical Guide to Achieving Process Performance. San Francisco: Jossey-Bass, 1994.

Warning: These citations may not always be 100% accurate.