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|a 002406811X
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|a DLC
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|a 658
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| 090 |
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|a HD9980.5
|b .S34 1995
|
| 100 |
1 |
|
|a Schmenner, Roger W.,
|d 1947
|
| 245 |
0 |
0 |
|a Service operations management
|c Roger W. Schmenner.
|
| 260 |
|
|
|a Englewood Cliffs, N. J.:
|b Prentice Hall,
|c 1995.
|
| 300 |
|
|
|a xiv, 406p.:
|b ill.;
|c 24cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. 298-401) and index
|
| 650 |
0 |
0 |
|a Service industries
|x Management
|
| 999 |
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|a 0000001891
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|a 000001891
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