Service operations management
| Main Author: | Schmenner, Roger W., 1947 |
|---|---|
| Format: | Open Shelf |
| Published: |
Englewood Cliffs, N. J.:
Prentice Hall,
1995.
|
| Subjects: |
| Physical Description: |
xiv, 406p.: ill.; 24cm. |
|---|---|
| Bibliography: |
Includes bibliographical references (p. 298-401) and index |
| ISBN: |
002406811X 0131804499 |