APA Citation

Schmenner, R. W. (1995). Service operations management. Englewood Cliffs, N. J.: Prentice Hall.

Chicago Style Citation

Schmenner, Roger W. Service Operations Management. Englewood Cliffs, N. J.: Prentice Hall, 1995.

MLA Citation

Schmenner, Roger W. Service Operations Management. Englewood Cliffs, N. J.: Prentice Hall, 1995.

Warning: These citations may not always be 100% accurate.