Cava, R. (1999). Dealing with difficult people: How to deal with nasty customers, demanding boses and annoying co-workers. Ontario, Canada: Key Porter Books Limited.
Chicago Style CitationCava, Roberta. Dealing With Difficult People: How to Deal With Nasty Customers, Demanding Boses and Annoying Co-workers. Ontario, Canada: Key Porter Books Limited, 1999.
MLA CitationCava, Roberta. Dealing With Difficult People: How to Deal With Nasty Customers, Demanding Boses and Annoying Co-workers. Ontario, Canada: Key Porter Books Limited, 1999.
Warning: These citations may not always be 100% accurate.