APA Citation

Martin, W. B. (1994). Quality customer service for front line staff. London: Kogan Page.

Chicago Style Citation

Martin, William B. Quality Customer Service for Front Line Staff. London: Kogan Page, 1994.

MLA Citation

Martin, William B. Quality Customer Service for Front Line Staff. London: Kogan Page, 1994.

Warning: These citations may not always be 100% accurate.