Delivering quality service : balancing customer perceptions and expectations
| Main Author: | Zeithaml, Valarie A. |
|---|---|
| Other Authors: | Parasuraman, A., Berry, Leonard L. |
| Format: | Open Shelf |
| Published: |
New York:
Free Press,
1990.
|
| Subjects: |
| Physical Description: |
xii, 226 p.: ill.; 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references (p. 207-218) and index |
| ISBN: |
0029357012 |