Delivering quality service : balancing customer perceptions and expectations
| Main Author: | Zeithaml, Valarie A. |
|---|---|
| Other Authors: | Parasuraman, A., Berry, Leonard L. |
| Format: | Open Shelf |
| Published: |
New York:
Free Press,
1990.
|
| Subjects: |
PERPUSTAKAAN IP MARA
| Call Number: |
HF5415 5 Z45 1990 |
|---|
| Accession | Item Category | SMD | Status | Due Date | Notes |
|---|
| 0000001510 | OPEN SHELF | BOOK | CIRCULATED | 17/06/2010 |