What customers like about you : adding emotional value for service excellence and competitive advantage

Main Author: Freemantle, David
Format: Open Shelf
Published: London: Nicholas Brealey Publishing, 1998.
Subjects:

PERPUSTAKAAN IP MARA

Call Number: HF5415 525 F73 1998
Accession Item Category SMD Status Due Date Notes
0000001001 OPEN SHELF BOOK AVAILABLE