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| LEADER |
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| 005 |
20031206090000.0 |
| 020 |
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|a 1857882016
|
| 082 |
0 |
0 |
|a 658.812
|
| 090 |
0 |
0 |
|a HF5415.525
|b .F73 1998
|
| 100 |
1 |
|
|a Freemantle, David
|
| 245 |
0 |
0 |
|a What customers like about you :
|b adding emotional value for service excellence and competitive advantage
|c David Freemantle.
|
| 260 |
|
|
|a London:
|b Nicholas Brealey Publishing,
|c 1998.
|
| 300 |
|
|
|a 304 p.:
|b ill.;
|c 24 cm.
|
| 504 |
|
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|a Includes bibliographical references (p. 286-289) and index
|
| 650 |
0 |
0 |
|a Customer loyalty
|
| 650 |
0 |
0 |
|a Customer relations
|
| 650 |
0 |
0 |
|a Service industries
|
| 999 |
|
|
|a 0000001001
|
