What customers like about you : adding emotional value for service excellence and competitive advantage
| Main Author: | Freemantle, David |
|---|---|
| Format: | Open Shelf |
| Published: |
London:
Nicholas Brealey Publishing,
1998.
|
| Subjects: |
| Physical Description: |
304 p.: ill.; 24 cm. |
|---|---|
| Bibliography: |
Includes bibliographical references (p. 286-289) and index |
| ISBN: |
1857882016 |