Freemantle, D. (1998). What customers like about you: Adding emotional value for service excellence and competitive advantage. London: Nicholas Brealey Publishing.
Chicago Style CitationFreemantle, David. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage. London: Nicholas Brealey Publishing, 1998.
MLA CitationFreemantle, David. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage. London: Nicholas Brealey Publishing, 1998.
Warning: These citations may not always be 100% accurate.