What customers like about you : adding emotional value for service excellence and competitive advantage
| Main Author: | Freemantle, David |
|---|---|
| Format: | Open Shelf |
| Published: |
London:
Nicholas Brealey Publishing,
1998.
|
| Subjects: |
PERPUSTAKAAN IP MARA
| Call Number: |
HF5415 525 F73 1998 |
|---|
| Accession | Item Category | SMD | Status | Due Date | Notes |
|---|
| 0000001001 | OPEN SHELF | BOOK | AVAILABLE |