Service management for competitive advantage
| Main Author: | Fitzsimmons, James A. |
|---|---|
| Other Authors: | Fitzsimmons, Mona J |
| Format: | Open Shelf |
| Published: |
New York:
McGraw-Hill,
1994.
|
| Subjects: |
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| 001 | 0000001341_0001 | ||
| 005 | 20070308090000.0 | ||
| 020 | |a 0070212171 | ||
| 090 | 0 | 0 | |a HD9980.5 |b .F58 1994 |
| 100 | 1 | |a Fitzsimmons, James A. | |
| 245 | 0 | 0 | |a Service management for competitive advantage |c James A. Fitzsimmons, Mona J. Fitzsimmons.. |
| 260 | |a New York: |b McGraw-Hill, |c 1994. | ||
| 300 | |a xviii,462p.: |b ill.; |c 24cm.. | ||
| 504 | |a Includes bibliographical references and index | ||
| 650 | 0 | 0 | |a Service industries |x Management. |
| 700 | 1 | |a Fitzsimmons, Mona J | |
| 999 | |a 0000000741 | ||