Service management for competitive advantage
| Main Author: | Fitzsimmons, James A. |
|---|---|
| Other Authors: | Fitzsimmons, Mona J |
| Format: | Open Shelf |
| Published: |
New York:
McGraw-Hill,
1994.
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| Subjects: |
| Physical Description: |
xviii,462p.: ill.; 24cm.. |
|---|---|
| Bibliography: |
Includes bibliographical references and index |
| ISBN: |
0070212171 |