APA Citation

Fitzsimmons, J. A., & Fitzsimmons, M. J. (1994). Service management for competitive advantage. New York: McGraw-Hill.

Chicago Style Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management for Competitive Advantage. New York: McGraw-Hill, 1994.

MLA Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management for Competitive Advantage. New York: McGraw-Hill, 1994.

Warning: These citations may not always be 100% accurate.