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| LEADER |
00600pamja2200181 4500 |
| 001 |
0000001206_0001 |
| 005 |
20060911090000.0 |
| 020 |
|
|
|a 0814451098
|
| 090 |
0 |
0 |
|a HD31
|b .D473 1994
|
| 100 |
1 |
|
|a De Rose, Louis
|
| 245 |
0 |
4 |
|a The value network :
|b integrating the five critical processes that create customer satisfaction
|c Louis J. De Rose..
|
| 260 |
|
|
|a New York:
|b Amacom,
|c 1994.
|
| 300 |
|
|
|a vii,198p.:
|b ill.;
|c 24cm.
|
| 504 |
|
|
|a Includes bibliographical references (p.187-189) and index
|
| 650 |
0 |
0 |
|a Value
|
| 650 |
0 |
0 |
|a Industrial management
|
| 650 |
0 |
0 |
|a Consumer satisfaction
|
| 999 |
|
|
|a 0000000683
|
