The value network : integrating the five critical processes that create customer satisfaction
| Main Author: | De Rose, Louis |
|---|---|
| Format: | Open Shelf |
| Published: |
New York:
Amacom,
1994.
|
| Subjects: |
| Physical Description: |
vii,198p.: ill.; 24cm. |
|---|---|
| Bibliography: |
Includes bibliographical references (p.187-189) and index |
| ISBN: |
0814451098 |