APA Citation

De Rose, L. (1994). The value network: Integrating the five critical processes that create customer satisfaction. New York: Amacom.

Chicago Style Citation

De Rose, Louis. The Value Network: Integrating the Five Critical Processes That Create Customer Satisfaction. New York: Amacom, 1994.

MLA Citation

De Rose, Louis. The Value Network: Integrating the Five Critical Processes That Create Customer Satisfaction. New York: Amacom, 1994.

Warning: These citations may not always be 100% accurate.